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Date posted: Feb 03, 2020

Primary Purpose

University Canada West is currently seeking to recruit result-driven and highly motivated Student Recruitment Officers. The SRO is responsible for providing exceptional customer service by consulting perspective applicant and walk-ins to UCW through the full application cycle – from initial contact through to finalizing and closing their application to study with UCW. 

They must be able to execute day-to-day outbound recruitment calls to prospective on-shore and domestic students who have shown an interest in studying in UCW. The ideal candidate will be tasked to provide one-to-one consultations with each student, assessing their requirements and qualifications while making recommendations in line with their individual needs. 

Specific Responsibilities

  • Consulting students through the full application cycle (direct or via agents) – from initial conversation through to finalizing and closing their application to study with UCW
  • To represent UCW at external and internal events and seminars in order to recruit potential students or build relationships where applicable
  • Portraying a positive and professional image of UCW at all times and generating a positive and sought-after image of UCW
  • Advises students about admissions and program requirements for all undergraduate, diploma, and graduate programs
  • Make outbound calls to prospective students who have expressed in attending one of UCW’s programs
  • Following through agreed-upon processes to manage, monitor and convert inquiries into prospective students
  • Working with prospective students, applicants and their families to provide high quality advising on university/school admission requirements, academic programs, and school life
  • Managing a company-generated CRM database of inquiries and leads, recording all conversion activity, contact details, profiles, contact history, decisions and outcomes
  • Defining, delivering and evaluating a highly effective recruitment and sales strategy to raise profile and awareness of University Canada West programs, meet ambitious targets, and significantly increase student enrolment numbers

Position Requirements


  • Confident in dealing with people at all levels, excellent rapport building skills
  • Outstanding communication and interpersonal skills both over the phone and face-to-face
  • Confident working in a fast-paced environment, multi-tasking and ability to work independently
  • Outstanding sales skills, ability to convert leads into sales – enthusiastic, tenacious attitude, with a hunger to excel and succeed
  • Experience working with targets, quotas and KPIs; meeting and exceeding those targets

Education and Experience:

  • Minimum of 2 years’ experience working in student advising or sales role is required
  • Post-secondary qualifications required
  • Strong oral and written communication required
  • Experience in tele-sales is preferred
  • Experience in academic advising preferred
  • Outstanding sales skills, ability to convert leads into sales
  • Experience in making outbound high volume calls is an asset
  • Experience in advising or career counselling in an academic environment is an asset

Salary range: $40,000 - $45,000

Leadership & Faculty Members